Friday, November 22, 2019
Demand for Emotional Intelligence Skills Soars Sixfold
This piece was written by Abid Hasan you can view the original article here. Thanks for writing such an informative column, Abid!
As new technologies automate more traditional and routine tasks, executives and employees recognize that emotional intelligence (EI) skills – such as self-awareness, self-management, social awareness and relationship management – will be a key requisite for success in the years to come.
While demand for EI skills is set to increase by six times in the next 3-5 years, recruitment and training in this area have mostly failed to adapt. This is set to leave many companies unable to reap the benefits EI offers in terms of employee satisfaction, revenue generation, lower attrition, and cost reductions. The “Emotional intelligence – the essential skillset for the age of AI” report from the Capgemini Research Institute provides a global look at how companies view EI and recommend that they combine technology with the talent to develop relevant skills among their employees.
As AI and automation accelerates, emotional intelligence is becoming a must-have skill
as more traditional and routine tasks become automated, organizations are placing a premium on EI skills, from self-awareness to relationship management and communication. Executives said employees need to develop EI skills so they can adapt to more client/person-facing roles (76%) and take on tasks requiring EI skills that cannot be automated (also 76%) such as empathy, influence, and teamwork. Sixty-one percent of executives surveyed said emotional intelligence will become a “must-have” skill in the next 1 – 5 years and 41% of employees in non-supervisory roles echo the sentiment. Overall, 83% of organizations said that a highly emotionally intelligent workforce will be a prerequisite for success in the years to come.