Thursday, October 10, 2019

Month in a Minute

Speaking for a new organization and client, Keynote at NASBA, Seattle skyline from the Space Needle, 
While in Boston we had the pleasure of seeing our buddy, Jim Kimberly
September included travel to Boston, Seattle, Indianapolis and Columbus for several events. In Indianapolis, I was a keynote at the National Association of State Boards of Accountancy. It was a great audience made up of learning and development professionals that support the accounting field and we discussed the best ways to engage learners by using emotional intelligence. The conference was held at The Conrad and you know how much we travel and how many hotels we visit: I can tell you that this property was a stand-out. The location was great, and the rooms were amazing but that isn’t what made the experience there so memorable. It was the staff and their level of engagement across the board. We arrived late in the evening and wanted to see the ballroom and was greeted by a friendly and welcoming employee who was setting up the foyer. He shared with us many details about the hotel, said he had worked there for over a decade and loved his job. It happened again the next day when we chatted with a bellman who also provided some interesting information with us and again shared how much he enjoyed his job. From the concierge to the front desk staff, employee engagement was evident. We will definitely return to The Conrad on any future visits to the area and highly recommend it to others. The management there definitely has it figured out – impressed!

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