The most common unit of collaboration is, of course, meetings. A recent business-school review of meeting research over several decades found that managers spend as much as 80 percent of their day meeting. While many believe much, if not all, meeting time is wasted, it is how management’s work gets done. What’s more, data suggest that using your Emotional Intelligence (EQ to distinguish it from IQ) contributes to meeting and team success.
A study of sixty work teams found the single most important dimension of success, was how members interacted with each other and with those outside the team. Another found that emotional competencies distinguished “star teams” from the others studied, based on objective performance data. Among those competencies were: flexibility in how they addressed tasks; unified effort; learning to improve by listing to performance feedback; open communication; setting expectations and confronting low performing team members. The good news is that these skills can be learned and applied quickly to improve the quality of collaborative work.