With the holidays coming and November being the month of gratitude, I thought I would share the best ways to say thanks. It’s a common platitude and often shared verbally, but we know that people want to feel appreciated in a variety of ways, so why not mix it up and try something new? It could lead to greater employee loyalty and coworker effort.
We all like to hear “thank you” after we have put in some effort or helped someone else out, but somehow it doesn’t really leave us with a true sense of appreciation. In fact, many people have their auto signature on emails say “Thank you” or “Thanks” just above their name. If I notice that you are sending that to everyone, how special do you think I feel? People value different things and what one person takes as a gesture of gratitude is different than someone else, even if you extend the exact same gesture to both. One might be over the moon. The other? Meh. To engage all different types of employees, we have to be creative in our approach.
1. Reciprocate. Instead of just saying thanks, do a favor in return. It’s always nice to hear, “Thanks for the ride to work today. As a thank you, I filed that stack of folders for you.” This exchanges an act of service with an act of service, instead of lip service.
2. Put it in writing. Some people really respond to written comments of appreciation. This doesn’t need to be a long letter or even a Hallmark card; sometimes a properly placed Post-It note with an earned compliment is worth gold to someone else.
3. Include recognition. Many employees would appreciate a public acknowledgment of something they did, perhaps in an internal memo or at a staff meeting. Others would be thrilled to see a LinkedIn review about them or a Tweet acknowledging them.
4. Specify the difference they made. Instead of a generic “Thanks” or “Great job” include some tangible outcomes that resulted from their effort. “Doing that extra research saved the department so much time, and helped us make the tight deadline!”
5. Give a tangible gift. It can be as small as a mug or a gift card or as big as personalized stationary or a round of golf, what matters is it shows you know them well and what they value most. You want them to feel the gift is perfect for them.
If you aren’t sure which one of these would have the greatest impact on someone else, experiment. Try a few of them and watch the reaction you get. Once they feel truly appreciated, you will know it. Then keep it up beyond Thanksgiving so people feel valued all year long.